All sales for consumables are final. We accept returns of defective equipment. We do not accept returns of equipment which is not defective. Please take the following steps to ensure that all returns are processed as quickly and efficiently as possible:
If you receive a defective equipment item, email us at firstname.lastname@example.org with details of the equipment and the defect. Please include our invoice number in your email and request a Return Authorization Number.
Be sure to write your Return Authorization Number on your shipping label. Returns will not be accepted unless accompanied by this number.
All returned equipment must be in its original, undamaged manufacturer packaging with all original packing slips and documentation, and shipped back to the warehouse from which it originated.
Returned equipment must be accompanied by a copy of our invoice.
Claims for returns must be made within 30 days of purchase.
Altered or damaged equipment will not be accepted for return.
C.O.D. returns will not be accepted.
Equipment received by our warehouse more than 45 days after the date of purchase will not be accepted. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss of or damage to equipment or packaging during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.